Privacy Policy

Copperflow Plumbing Pty Ltd is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store your personal information.

What Personal Information We Collect
We may collect personal information including, but not limited to:

• Name
• Address and property details
• Phone number
• Email address
• Billing and payment information
• Job details and service history
• Photographs of work performed (including before and after photos)
• Any other information you provide when contacting or engaging us

How We Collect Personal Information
We collect personal information when you:

• Contact us by phone, email, SMS, or online enquiry
• Request a quote or book a service
• Receive plumbing services from us
• Make a payment or receive an invoice
• Interact with our website or online platforms

Where possible, we collect information directly from you.

Why We Collect Personal Information
We collect and use personal information to:

• Provide plumbing and gas fitting services
• Prepare quotes, invoices, and job records
• Communicate with you about appointments and services
• Process payments
• Meet legal, regulatory, and insurance requirements
• Improve our services and customer experience

Disclosure of Personal Information
We may disclose your personal information to:

• Accountants, bookkeepers, and software providers (e.g. invoicing systems)
• Insurers and regulatory bodies where required
• Contractors or suppliers engaged to assist with your job
• Government authorities if required by law

We do not sell or rent your personal information to third parties.

Storage and Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored electronically or in hard copy and is only accessible to authorised personnel.

Access and Correction
You may request access to, or correction of, your personal information held by us by contacting us using the details below. We will respond within a reasonable time.

Complaints
If you believe your privacy has been breached, you may contact us to lodge a complaint. We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us
For any questions about this Privacy Policy or how we handle personal information, please contact:

Copperflow Plumbing Pty Ltd
Phone: 0449 202 599